Vasool App Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Tenant”, “Client”, or “you”) and Thukal (“we”, “us”, or “our”), governing your access to and use of the Vasool multi-tenant microfinance loan management platform (“the Platform”).

By subscribing to, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Description of Service

Vasool is a multi-tenant software platform that provides microfinance companies with tools for loan management, collection tracking, route planning, staff management, reporting, and related operations. The Platform includes:

  • Web-based admin dashboard and management interface
  • Mobile application for field staff operations
  • REST and gRPC APIs for integration
  • Isolated tenant environments with configurable features and branding

We reserve the right to modify, update, or discontinue any part of the Platform with reasonable notice to active Tenants.

3. Tenant Provisioning & Account Setup

  • Each Tenant is provisioned with an isolated environment through our automated provisioning system. This includes a separate database, storage allocation, and configurable feature set.
  • Tenants are responsible for providing accurate company and contact information during onboarding.
  • Default storage limits (7GB unless otherwise configured) apply per tenant. Additional storage may be arranged as part of your service agreement.
  • Tenant administrators are responsible for managing staff accounts, roles, and permissions within their environment using the provided role-based access control system.

4. Data Ownership & Responsibilities

You retain full ownership of your data. All customer records, loan data, financial records, staff information, documents, photos, and any other data you enter into the Platform belongs exclusively to you.

  • The server infrastructure may be provided by you (the Client) or provisioned on your behalf. In all cases, the data resides on servers you control or designate.
  • We do not access, mine, sell, or share your data. We act solely as a software provider, not a data controller.
  • You are solely responsible for the accuracy, legality, and appropriateness of all data entered into the Platform.
  • You are responsible for complying with all applicable data protection, financial regulation, and privacy laws in your jurisdiction, including obtaining proper consent from your customers before collecting their personal information.
  • You are responsible for maintaining appropriate backups of your data beyond what the Platform provides.

5. Acceptable Use

You agree to use the Platform only for lawful microfinance and lending operations. You shall not:

  • Use the Platform for any illegal activity, including predatory lending, money laundering, or fraud.
  • Attempt to access another Tenant’s data or environment.
  • Reverse engineer, decompile, or disassemble any part of the Platform software.
  • Attempt to circumvent security measures, rate limits, or access controls.
  • Use automated tools to scrape, overload, or abuse the Platform’s APIs beyond agreed usage limits.
  • Sublicense, resell, or redistribute access to the Platform without prior written agreement.

6. Staff & User Accounts

  • Tenant administrators are responsible for creating and managing staff accounts and assigning appropriate roles and permissions.
  • Each user must have their own unique login credentials. Credential sharing is prohibited.
  • You are responsible for the actions taken by all users within your tenant environment.
  • You must promptly disable accounts for staff members who no longer require access.

7. Feature Toggles & Configuration

The Platform provides per-tenant feature toggles allowing you to enable or disable specific functionality (e.g., GPS tracking, offline sync, biometric login). You are responsible for configuring these features in accordance with your local regulations and the consent you have obtained from your customers and staff.

8. Custom Branding

The Platform allows per-tenant custom branding including app name, tagline, icons, and support contact information. You are responsible for ensuring that branding materials you upload do not infringe on third-party intellectual property rights. We are not liable for any trademark or copyright claims arising from your custom branding.

9. Service Availability & Support

  • We aim to maintain high availability of the Platform but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance.
  • Support is provided via email at hello@thukal.in and phone at +91 86809 01007.
  • We are not responsible for downtime or data loss caused by infrastructure failures on servers provided by the Client.

10. Payment & Billing

Subscription fees, payment terms, and billing cycles are defined in the separate service agreement between you and Thukal. Failure to make timely payments may result in suspension or termination of your access to the Platform after reasonable notice.

11. Intellectual Property

  • The Platform software, including its source code, design, architecture, APIs, documentation, and all related intellectual property, is owned by Thukal and is protected by applicable intellectual property laws.
  • Your subscription grants you a non-exclusive, non-transferable license to use the Platform for the duration of your service agreement.
  • You retain all intellectual property rights to your data and branding materials.

12. Limitation of Liability

  • The Platform is provided “as is” and “as available”. We make no warranties, express or implied, regarding the Platform’s fitness for a particular purpose or merchantability.
  • We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of profits, data, or business opportunities.
  • We are not responsible for any regulatory penalties, fines, or legal actions resulting from your use of the Platform or your handling of customer data.
  • Our total liability shall not exceed the fees paid by you for the Platform in the twelve (12) months preceding the claim.

13. Termination

  • Either party may terminate the service agreement with 30 days written notice.
  • We may suspend or terminate your access immediately if you violate these Terms or engage in illegal activities.
  • Upon termination, you may request a full export of your data within 30 days. After the agreed retention period, your tenant environment and all associated data will be permanently removed through our automated deprovisioning process.
  • Sections relating to data ownership, limitation of liability, and intellectual property survive termination.

14. Indemnification

You agree to indemnify and hold harmless Thukal, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, your handling of customer data, or your breach of any applicable laws or regulations.

15. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India. Both parties agree to attempt good-faith negotiation before pursuing legal action.

16. Changes to These Terms

We may update these Terms from time to time. Tenants will be notified of material changes at least 15 days in advance via email or through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

17. Contact Us

For questions about these Terms of Service, please contact us:

Email: hello@thukal.in

Phone: +91 86809 01007